Resort Phone Operator | PBX Operator (Full-Time)

Spanish Peaks Mountain Club • Healdsburg, CA • 5d ago

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here (https://www.myworkday.com/montage/d/task/2998$46522.htmld) to apply internally.

PBX Operator

SUMMARY

The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Answering and processing all incoming/outgoing guest and in-house calls

Providing prompt and courteous switchboard services to our guests, including message taking when necessary

Forwarding messages and faxes as needed to guests and various departments

Answering basic inquiries for guests in a courteous and efficient manner

Remaining aware of daily events, restaurant, entertainment, and special events in local area

Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards

Managing 3-4 calls per minute

Posting appropriate telephone charges when required

Adhering to safety regulations and emergency procedures

Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more

Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary

Performing any other job related duties as assigned

QUALIFICATIONS

High School Diploma or equivalent required

Previous communications or switchboard experience preferred

Clear and effective verbal and written communication skills required

Must be willing and able to multi-task

Basic knowledge of computers and computer-aided research required

Must have excellent telephone etiquette and customer service skills

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

The pay scale* for this position is $24.25.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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